Why Businesses Need To Be Present Online
Being The Underdog
There's a reason why local restaurants have stood the test of time against popular fast-food chains in their area. It's because they provide a type of service that these companies can't offer – familiarity and family.
As an added example, these restaurants can quickly adapt to their community by adjusting their prices and menu items depending on the demand of the customers. Unlike large companies that need approval from board executives, local businesses have a smaller chain of command, which makes it easier to implement personal touches to the service that they provide.
Though you might have a much smaller reach, your local establishment keeps you grounded and makes you a familiar name in your area. Local establishments have a much easier way of gaining a local following compared to international brands.
Standing Against the Giant
Just because your reach is only within a local establishment, doesn't mean that you shouldn't invest in increasing your online presence. It's no longer the wild west of the internet where page-long paragraphs of text are matched with Microsoft WordArt text to impress your readers. Having your page up doesn't mean that you'll instantly have thousands upon thousands of viewers to your site. It takes proper planning and a little bit of tech-savviness to digital marketing to build a following. Here are some suggestions on how to develop your page's quality.
Cater Content To Your Customers
You should always create content to match your customers' needs. Whether it be a promo or information on your latest item on the menu, staying on brand allows you to keep a stable and consistent brand identity brand identity that you customers can recognize.
On the other hand, you could the complete opposite. One of 2018's viral hit was the social media team behind Wendy's, which brought their mascot into an overnight sensation. The main mascot of Wendy's as seen showing her sass on issues and backbiting on other restaurant chains comically and bluntly gave it a "meme" status. Though its entirely 'off-rand' for the burger joint, it turned out to be for the better as it has become and example how the viral internet status is useful to a company.
Know Your Platform
If you're using another platform such as WordPress or Wix for you domain, then there's much more freedom in doing what you want. It, however, does come at the price of a minimal reach compared to what innate social media platforms can offer.
Though it might be confusing for newcomers to see, Twitter, Instagram, and Facebook demand different types of content. Facebook and Twitter accounts use queries and promotional blasts. Customer service can look towards using the DM of Twitter and Inbox of Facebook page to address customer concerns ASAP.
Instead of merely announcing promos on holidays, you should also make use of your customers' interaction in social media to get a more organic reach. It has become a famous trick o engage customers in contests designed to raise page numbers.
This sly but straightforward tactic an give your page a boost in visibility by being seen through your customers' feeds, which are known as organic posts.
Knowing how your platform works and how frequently you should update it is a step closer to keeping you page engaged.
Modernize Your Platform
If you're still having trouble finding your way around using the internet and using social media to your business' advantage, you can look for two solutions to your problem. The first is to consult with similar services offered by larger companies. You can take a few tips from their successes and their failures when it comes to employing digital marketing tactics without taking the risk of doing it yourself. An ample amount of research goes a long way, especially when it comes to staying competitive in this economy.
The second solution is to seek help from experts in the scene. Agencies such as Chimes Consulting that offer both Digital Marketing and Information Technology services can provide assessment and aid to your current model of ad placements or online advertising to ensure that you’re not doing anything wrong to get your ranking down. They can give you pointers on how you can raise your company’s reach online.
Regardless of which path you take in learning digital marketing strategies, it's important to note that you should stick to your strengths instead of attempting to please everyone. Your brand's image is your own to mold and develop, and it's up to you to take which direction it should go. With the right internet tools at your disposal, you can bring your brand to a higher level of appreciation and reach beyond a few blocks from your main office.